1. About this policy
This Refund Policy explains when you can get a refund for anything you buy from Flash Sync (SMC-Private) Limited, a company incorporated in Pakistan (SECP Corporate Unique Identification No. 0355401), with its registered office at 10C Pearl, Block C, Pak Arab Society, Lahore, Pakistan ("Flash Sync", "we", "us"). It forms part of our Terms of Service.
Pro plans, credit top-ups and Review Season Sprint Passes are sold through our online reseller, Paddle.com, which is the Merchant of Record for these orders. Approved refunds for them are processed by Paddle to your original payment method. Expert Reviews are sold directly by Flash Sync.
This policy does not affect any rights you have under the consumer law of your country.
2. Pro subscriptions
- First payment. If you are not happy, ask within 14 days of your first payment for a monthly or yearly plan and we will refund it in full.
- Annual renewals. If your yearly plan renews and you did not mean to keep it, ask within 14 days of the renewal date for a full refund.
- Monthly renewals. Monthly renewal payments are not refunded. You can cancel at any time and keep Pro until the end of the month you have paid for.
- Cancelling. Cancel from your account settings or the link in your Paddle receipt email. Cancelling stops future payments. Apart from the cases above, we do not give partial refunds for unused time.
3. Credit top-up packs
You can get a full refund within 14 days of buying a top-up pack if you have not used any of its credits. Once you start using a pack's credits, that pack cannot be refunded.
4. Review Season Sprint Pass
You can get a full refund within 14 days of buying a Sprint Pass if you have used no more than 10 credits during the pass.
5. Expert Review service
- You can cancel for a full refund before we start work on your document.
- If we do not deliver within 10 working days of receiving everything we need, you can ask for a full refund.
- If you are unhappy with the result, tell us within 7 days of delivery. We will revise it once more or, if we cannot fix the problem, refund you.
- Expert Review refunds are paid back to the bank account you paid from.
6. How to ask for a refund
Email support@flashsync.ai with the subject line "Refund request", the email address you used to buy, and your order number from your Paddle receipt (or your Expert Review order number). You can also contact Paddle directly at paddle.net about any Paddle order.
We reply within 3 working days. Approved refunds usually appear in your account within 5 to 10 working days, depending on your bank or card provider.
7. When we may refuse a refund
We may refuse a refund where we reasonably believe there has been fraud or abuse, such as repeated buy-and-refund patterns or misuse of credits, or where you have broken our Terms of Service. If you have a problem with a payment, please contact us before raising a dispute or chargeback with your bank, so we can try to fix it quickly.
8. Free plan
The Free plan costs nothing, so there is nothing to refund.
9. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new effective date. A purchase you have already made stays under the policy in force when you bought it.
10. Contact us
Flash Sync (SMC-Private) Limited, 10C Pearl, Block C, Pak Arab Society, Lahore, Pakistan. Email: support@flashsync.ai